8:30

Registration / Inscription

9:00

Opening Ceremony

Cérémonie d’ Ouverture

Mr. Sleiman Haroun

President

Syndicate of Hospitals

9:30

Introduction and Objectives

Introduction et Objectives

Mr. Mohamad Ali Hamandi

Secretary General

Head of Nursing Committee

Syndicate of Hospitals

10:00

KPI Theories Construction and Implementation

Développement d’Indicateurs de Performance (KPI) dans un Hôpital

Ms. Hoda Khachan Abi Khalil

Project Manager in Nursing Department

Hôtel Dieu De France

10:30

Discussion

10:45

Core Benchmarking Principles - Applied to Nursing

Principes de “Benchmarking” - Appliqués aux Soins Infirmiers

Ms. Rana Abdel Malak

Director of Nursing

Bellevue Medical Center

11:30

Coffee Break / Pause Café

12:15

Positive Benchmarking Experiences in Lebanon

Experiences Positives de “Benchmarking” au Liban

Ms. Nada Nassar

Nurse Quality Manager

American University of Beirut Medical Center

13 :00

Prise en Charge de la Douleur en Post-op chez l’Adulte (Basé sur l’EVA)

Pain Management in Adults (Based on EVA)

Ms. Christine Sweif

Nursing Director

Albert Haykel Hospital

13 :15 

Example of Internal Benchmarking on Patient Falls

Exemple de “Benchmarking” Interne sur la Chute des Patients 

Ms. Oula Bayeh

Head of Continuous Education Department

Nini Hospital

13:30

Selected KPI's and Future Plan

Indicateurs de Performance Choisis et Prochain Plan

Mr. Mohamad Ali Hamandi